Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Mount Skidmore. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
There are two options available for our customers who would like to return a product –
If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or colour etc, if available) or another product of the same value. Generally proof of purchase is required in order to get an exchange, although we may waive this requirement if we believe we have sold the product. Please note, as mentioned above, products returned or exchanged must be unused and in a resalable condition with packaging intact and all labels etc returned with the item.
2. Money Back Guarantee
If a customer has proof that they purchased the goods from our website within the last 12-months, they may obtain a refund. A refund will be made in the same tender as the original purchase. As mentioned above, that product returned must be unused and in resaleable condition unless faulty or otherwise deficient.
Our warranty policy covers our products for 12 months from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy.
If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution.
Competition and Consumer Act 2010
The Competition and Consumer Act 2010 sets out minimum standards for goods sold by Mount Skidmore. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
The Competition and Consumer Act 2010 is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of Australian safety standards; availability of products in store and the sales techniques used. The Australian Competition and Consumer Commission enforces the Competition and Consumer Act 2010.
Here’s what you need to do if you think you may have a warranty claim:
1. Email us a note stating the purchaser’s name, address, e-mail address and order number if known. Please include a photograph of the product and plenty of information about what went wrong
2. We’re likely to ask you to send us the product so we can assess it and use it in further product development. We’ll give you an address and further instructions if this is necessary.
3. Once we have received the product we will assess the warranty claim and contact you to arrange the best solution for you.
For additional information on our return policies, please email us
Store Currency & PayPal
All prices displayed on MountSkidmore.com.au are displayed in Australian Dollars.
During the checkout process you will be directed our payment facility provider, PayPal. When funding your purchase with a non-Australian credit card, Paypal provides you with the facility to pay in our stores base currency, Australian Dollars, or in the base currency of your non-Australian credit card. If you choose to pay in a currency other than Australian Dollars, PayPal, using their own variable exchange rates, will convert the total from Australian Dollars to the non-Australian Dollar currency you have selected to pay in. However, If you choose to make your purchase in Australian Dollars, your non-Australian bank/credit card company will handle and charge you their applicable currency conversion fee(s). For more information, please contact PayPal and or your bank/credit card company.
Payments made to us via PayPal, using a credit card should appear on your credit card statement as follows:
Tax & Shipping Policy
Currently, all orders are shipped through Australian Post from Australia.
Shipments send outside Australia are sold exclusive of GST and may be subject to import duties and taxes, which may be levied once your shipment reaches your country.
For details of Customs charges please consult your own Customs authorities for the latest rates. Additional charges for customs clearance must be borne by you. Unfortunately, we have no control over these charges and cannot predict what they may be. We are unable to reimburse any of these costs incurred regardless of the circumstances.
Shipping will be calculated on your order, when you proceed through to the checkout and fill in your shipping details.
The orders received by us before 6:00am AEST (Australian Eastern Standard Time) are normally shipped the same business day. Once processed you will receive a confirmation email with order details including product(s) ordered, delivery address, contact details and order reference. Standard delivery time in Australia after picking and packing should be between 3-5 working days. Please note that a very small number of orders may require extra processing time for various reasons. If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately.
International orders are sent using Australia Post’s Airmail service which does not provide tracking. Orders placed by customers residing outside of Australia should usually be received within 15 business days.
However, delivery timeframes for international services vary depending on the destination and, if applicable, exclude time in customs. Orders placed during peak postage periods, for example Christmas/new year, may experience a delay. Areas outside of metropolitan cities may also experience longer delivery timeframes. More information on Australia Post’s international Airmail service can be found here.
If after 30 days your order has not arrived, please contact us to discuss your options.